Last updated: 18 August 2026
Little Poppin is a brand of Wild Hearts Publishing Pty Ltd (ABN 34 695 911 025). This policy sits alongside your rights under the Australian Consumer Law, which it does not limit.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
If an item arrives faulty, damaged, or not as described, please contact us and we’ll make it right with a repair, replacement, or refund as appropriate.
If you simply change your mind, we’re happy to accept a return within 30 days of delivery, provided the swaddle is unused, unwashed, and in its original condition and packaging. Change-of-mind return postage is at your cost.
Digital files cannot be returned once downloaded, so we do not generally refund a simple change of mind on them. That said, if a file will not open, is the wrong thing, or does not print as it should, tell us and we will fix it or refund you. No forms, no argument.
You normally have 14 days to withdraw from a distance purchase and receive a refund, without giving a reason.
There is one exception, and it is worth understanding before you buy: for digital content delivered immediately, that right is lost once the download begins. But only if you have expressly asked for immediate delivery and acknowledged losing the right. We ask for exactly that at checkout, so it is a choice you make knowingly rather than something buried here.
For physical items, prints, framed prints, canvases and swaddles. The 14-day withdrawal right applies in full from the day you receive the goods. Personalised items made to your specification are excluded, as the law allows.
To withdraw, just email us. You do not need a special form or a reason.
Prints, framed prints and canvases are produced for you after you order, at the production partner nearest you. If one arrives damaged, faulty, or not what you ordered, send us a photo and we will reprint or refund it. You will not be asked to post it back.
Refunds are typically processed within 5 to 10 business days of approval. Your bank or card provider may take additional time to show the funds.
For health and hygiene reasons, items that have been washed or used cannot be returned for change of mind, but your consumer guarantee rights for faulty goods always apply.